Support支持
How to get help如何获得帮助
Questions, problems or requests about any Mythicmind app? Email us and a person from our team will reply.
关于任何 Mythicmind 应用的问题、故障或请求，发邮件给我们，团队成员会亲自回复。
Email support邮件支持
Include the app name, your device and iOS version, and what happened. Screenshots help.
请写明应用名称、设备和 iOS 版本，以及发生了什么。附上截图会更有帮助。
Response time回复时间
Within 3 business days3 个工作日内
Singapore business days, excluding public holidays. Data requests may take longer if we need to verify your identity.
按新加坡工作日计算，不含公共假期。数据相关请求如需核实身份，可能需要更长时间。
FAQ
Common questions常见问题
How do I manage or sign in to my account?如何管理或登录我的账户？
Not every app needs an account. If an app has one, you can manage it from that app’s Settings screen. If you can’t sign in, email us from the address linked to your account.
并非每个应用都需要账户。如应用有账户，可在该应用的「设置」中管理。如无法登录，请用账户绑定的邮箱给我们发邮件。
How do I delete my data or account?如何删除我的数据或账户？
Where an app has a delete option in Settings, use it. Otherwise email support@mythicmind.tech with the subject “Data deletion request”, the app name, and the email or account ID you used. We will confirm when it’s done. Deleting the app from your phone removes data stored only on the device. See our Privacy Policy.
如应用的「设置」里有删除选项，请直接使用。否则请发邮件至 support@mythicmind.tech，主题写「数据删除请求」，并注明应用名称和你使用的邮箱或账户 ID。完成后我们会确认。从手机上删除应用，会清除只保存在设备上的数据。详见隐私政策。
How do I report a bug?如何报告错误？
Email us with the app name and version, your device and iOS version, the steps that led to the problem, and a screenshot or screen recording if you can.
请发邮件告诉我们应用名称和版本、设备和 iOS 版本、出现问题前的操作步骤，如可以请附上截图或录屏。
How do I cancel a subscription or ask for a refund?如何取消订阅或申请退款？
Subscriptions bought through the App Store are managed in your Apple ID settings (Settings › your name › Subscriptions). Refunds are handled by Apple at reportaproblem.apple.com.
通过 App Store 购买的订阅，请在 Apple ID 设置中管理（设置 › 你的名字 › 订阅）。退款由 Apple 处理：reportaproblem.apple.com。
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